Delivery & Returns

Ordering Online
Once you have decided on your purchases, simply Select the items you would like to buy, choose the size, colour, style and quantity (where applicable) and click ‘Add to Bag’. The ‘Shopping Bag’ details are displayed on the top of every page and you will have an option to review the items you’ve selected by clicking on the ‘Shopping Bag’ icon. When here, you can return to shop some more or once you are happy with the content of your ‘Shopping Bag’, click on ‘Checkout’.

Initially you will be asked for your details and will be required to select a postage option. We accept Visa, Mastercard, Electron and Maestro. Please be sure to provide your exact billing address and telephone number and the details your credit card company has on file for you. Incorrect information may result in a delay in processing your order. Payment will automatically redirect you to our secure payment options by SagePay and 3d Secure or alternatively through Paypal. Once payment is received, we will send you confirmation via email and also inform you when your order is dispatched. 

Postage & Delivery
Regardless of how much you order - here at Dribble Bubbs, we keep things simple. There are a couple of delivery options, the costs of which are below:

UK Standard 2 day MyHermes (with insurance, tracking & signed for) delivery: £3.50  
Monday-Thursday

UK Next Day (order before midday) Collect+ (with insurance, tracking & signed for) delivery: £6.00  
Please note, if you order before midday on Fridays, your item may be received Saturday (depending on your local postage service) however if this is not possible it will be delivered Monday
If you order after midday on Fridays, we will endeavour to ship same day, but sometimes your item will be shipped on Monday and delivered on Tuesday

European Standard (with insurance & tracking) delivery: £10.00  

American & Canada Standard (with insurance & tracking) delivery: £15.00 
 

Australia & NZ Standard (with insurance & tracking) delivery: £20.00  
nb: international delivery excludes import taxes & duty etc

If your international location is not available, please email us so we can contact our courier and provide you with an approximate cost for shipping.


Postage times are always an estimate. We always send off your packages as soon as we can and will notify you if there are any problems. The delivery times outlined are also subject to change during severe weather, bank holidays and weekends.

Deliveries take place Monday to Friday - Saturday deliveries are available but are sent through premium courier services**. A signature is required as proof of identity.

Please note that if you change your delivery address or have entered your delivery address incorrectly after your order has been despatched we reserve the right to pass on any redirection fee that our courier charges us.

If you have not made any special arrangement with us in advance, and there is no-one to sign for the package when the courier attempts delivery, a card will be left with details of your local depot and you will be required to organise redelivery arrangements directly with your local depot.


Returns & Refunds
We offer a money back or exchange guarantee on all merchandise sold by Dribble Bubbs, provided that the item(s) is returned within 14 days from the date of order. If you are not completely satisfied with your purchase, you may return it, providing it is unused, complete with tags, and in its original packaging. Only if the return is due to a manufacturing defect or a delivery error on our part shall delivery costs also be refunded.

Only the account used to purchase the goods shall be refunded when Dribble Bubbs has received and processed your returned item(s). Prior to returning your item(s) please email us so that one of our customer services team can provide you with the address to send the returned goods and the procedure to complete the refund process.

Dribble Bubbs cannot guarantee to refund or exchange purchases that are not returned in accordance with our Returns policy.

If you have any queries regarding your order or delivery please contact Trish; trish@dribblebubbs.co.uk
Please quote your surname, order number and postcode to ensure a quick response.